Warm Weather Bundle: Buy any 3 tees and receive an automatic 15% off at checkout Warm Weather Bundle: Buy any 3 tees and receive an automatic 15% off at checkout

Return Policy + Customer Care

Freeman Return Policy

We accept returns for exchange or store credit within 14 days of purchase. Store credit is issued in the form of a digital gift card.

We do not accept exchanges on socks, regardless of condition. All sale items are considered FINAL SALE and cannot be returned or exchanged. 

For online returns, we ask that you first contact us at info@freemanseattle.com to authorize the return

All returns must (1) be in unwashed and unworn condition; (2) contain all original tags; and (3) be returned with the receipt. If any of these conditions are not met, we cannot offer a return. 

For all returns and exchanges, the customer is in charge of return shipping.

Sale/Promotional Pricing

In the event of a sale, no price adjustments will be offered or given on previously purchased items.

Special Orders

If you would like to place a special order, please contact us in-person at our store, by calling us at (206) 327-9932, or at info@freemanseattle.comAll special orders require a 50% non-refundable deposit upon placement. 

Caring for your Freeman raincoat

The fabric used to create your Freeman raincoat is a true two-ply, waterproof/breathable fabric that is extremely effective at keeping out the rain, but over time, dirt, grime and the oils in our hands all contribute to making the waterproof fabric less effective. Just like your car or bicycle occasionally requires simple maintenance, your Freeman jacket needs a little special attention from time to time. Here are few simple tips to make sure you and your jacket have a long and happy life together.

  • We recommend being conservative with the frequency with which you machine-wash your jacket. When it is time, use only a front-load washing machine. Top loaders and their agitators are garment destroyers. Larger items, like a hooded Freeman jacket, can wrap themselves around the agitator, pulling and over-stressing many of the seams and parts of the fabric.  
  • Use only non-detergent soaps like Nikwax Techwash. Detergent soaps do not rinse clean from the surface of the fabric and actually attract water. Your Freeman jacket has a Durable Water Repellant (DWR) finish – it's your jacket's first line of defense against the rain and is what causes water to "bead" on the surface of the jacket, instead of soaking into the outer layer and causing wet spots. Detergent residue inhibits the functionality of the DWR finish and will cause wet spots to occur. The underlying waterproof membrane will keep the water out, but the jacket will feel heavy as these wet spots add weight. 
  • A sporadic cold wash and a fluff on low heat following the above guidelines will aid quite a bit in refreshing the performance of your Freeman. Over time, however, the DWR finish on the fabric will need some additional help as laundering and daily wear (bag straps, bus rides, and other factors) will slowly break it down. The underlying waterproof layer will continue to work, but again, you will notice areas of wetness, especially on the cuffs and around the pockets.
  • If you'd like a professional laundering, the only place we recommend for a laundering and DWR treatment is Rainy Pass Repair, a company in the Wallingford neighborhood of Seattle that has been an expert in outdoor garment repair since 1986. Once your Freeman stops performing the way it did when you bought it, take it or mail it to Rainy Pass Repair.
  • For the do-it-yourselfers, there are wash-in DWR treatments from brands like Nikwax and McNett. A proper laundering and DWR restoration will make your jacket like new again, and will assuredly aid in many years of happiness between you and your Freeman.
  • If you have any further questions on care please don't hesitate to get in touch with us at  info@freemanseattle.com

Tax

Sales tax is charged on all purchases at our store and for any online purchases shipped to a Washington address.

Privacy

Freeman will never give or sell your name or personal information to any third party.

In-Store Student Discounts

We offer a 10% student discount on in-store purchases with with proof of current student ID. Please e-mail info@freemanseattle.com regarding student discounts for online purchases.

Conditions

Generally, items will ship within three business days of order. Please see our Shipping Policy page for more information.

Because Freeman shares inventory between our online and Seattle store, all online orders are subject to availability. In the rare event that a customer orders an item online that is no longer in stock, we will notify the customer and issue a full refund as soon as possible.

In the event that Freeman determines that an item was priced in error, we reserve the right to refuse the sale at the incorrect price and to re-offer the item at the correct price.